Refund Policy — MCLY Technology

Last updated September 2026

1. Token credits

Unused token credit is refundable within 30 days of purchase, less any credits already consumed. Credit consumed at the rate card is not refundable, because it corresponds to work already billed to us by the upstream provider. To request a refund, email [email protected] with your order number.

2. Requests that fail in our gateway

Requests that return an error attributable to the gateway — authentication failures inside our routing layer, timeouts we introduced, or a provider error we failed to fail over from — are not metered. If such requests were charged, we credit them back on request without argument.

3. Reserved compute

Monthly GPU reservations can be cancelled with a full refund up to 72 hours before the reservation period begins. After the period starts, the month is billable in full because the hardware is removed from general availability for you. Hourly burst usage is billed as consumed. If an instance is unavailable to you for more than 24 consecutive hours through our fault, we credit the affected days pro rata.

4. Duplicate and erroneous charges

Duplicate payments, payments made against an already-cancelled order, or charges that do not match the confirmed order amount are refunded in full, normally to the original payment method. Report them within 60 days.

5. Service credits under the SLA

Where availability falls below the target in our service level agreement, service credits are issued to the account on request. These credits are applied to future invoices and are not converted to cash.

6. How to request a refund

Email [email protected] with the order number, the amount concerned and a short description of the problem. We acknowledge within one business day and aim to resolve within five. Approved refunds are issued within 10 business days; bank transfers can take longer depending on the sending and receiving institutions.

7. Chargebacks

If you believe a charge is wrong, please contact us before instructing your bank. A chargeback freezes the associated account while it is investigated and, if raised without prior contact can delay a resolution that would otherwise take a day.